Emergency Department Service Assistant (EDSA)


An Emergency Department Service Assistant (EDSA) is a critical member of the healthcare team. Who plays a vital role in ensuring the smooth operation of the emergency department (ED) in a hospital or healthcare facility. Emergency Department Service Assistant. The primary responsibility of an EDSA is to provide support and assistance to both patients. Healthcare professionals in the fast-paced and often high-stress environment of the emergency department. Emergency Department Service Assistant.


Pulled from the full job description

  • Annual leave
  • Housing allowance
  • Salary packaging

Employment Type: Temporary Full Time
Position Classification: BI EDSA Level 3
Remuneration : $65,709.52 – $67,832.66 + Super
Hours Per Week: 38
Requisition ID: REQ433551
Location: Broken Hill NSW
The FWLHD Security Master Licence number is: 410 662 154

What you’ll be doing

Process the timely and accurate entry of patient data and information retrieval for the Emergency Department Broken Hill Health Service.
This position will also provide necessary security assistance and/or responses for the Broken Hill Health Service.
Undertake administrative services including but not limited to the collection and collation of documentation for patient files, office equipment maintenance, daily reporting, and entering accurate data for patients ‘episodes of care’ from presentation to discharge or transfers.
Undertake security services such as monitoring of surveillance screens, guarding and/or protecting patients and/or staff, and responding to alarm signals and attendances.


1 week extra paid annual leave
Salary packaging (pay less tax!), includes Remote Area Housing Assistance and Meal Entertainment Card
Paid Allocated Day Off (ADO) Every Month
Special rates at local gyms
Support through advanced education & training
A comfortable country lifestyle that supports balance & wellbeing

About Broken Hill

A true “Oasis in the Outback”, Broken Hill is a thriving regional town in far west NSW full of diversity, history, and character. Being Australia’s first city to be Nationally Heritage Listed, Broken Hill is a culturally rich town with a vibrant art scene with over 20 galleries! The unique attractions, festivals, and beautiful natural landscapes see tourists flock from all over, but the ones who stay quickly fall in love with the place and its liveability.

With a population just shy of 20,000, Broken Hill is small enough to allow for a relaxed country lifestyle, while big enough to provide all the desired facilities of a regional hub including major supermarkets and retail stores, excellent schools (7 primary & 2 high), multiple gyms & aquatic center, well-known fast food franchises and a plethora of trendy restaurants, pubs and cafés.

The beautiful Murray-Riverina region is just 2.5 hours from Broken Hill, and after a short, 5-hour drive you can enjoy the beautiful Barossa Valley – South Australia’s internationally acclaimed wine region. For a town so unique, it’s not that far away with just a short 1hr15m flight from Adelaide, a 2hr flight from Melbourne, or a 2hr30m flight from Sydney.

Broken Hill truly is a town like no other with a supportive community that will welcome you with open arms. We can’t wait to see you soon!

Selection Criteria

Certificate in Business Administration or experience working in a similar role. Class 1A security license under the Security Industry Act, 1997.
Demonstrated high-level customer service and interpersonal skills including a positive attitude under pressure. The ability to build rapport fast, and provide service to customer satisfaction at all times.
Strong organizational skills and ability to meet deadlines.
Capacity to work with minimal supervision with a variety of staff and be a team player in a high-pressure. High-volume work environment.
Excellent communication skills, including excellent spelling. Confidence in the spoken word, and ability to deal confidently and courteously with people from diverse backgrounds.
Understanding of confidentiality and privacy requirements when dealing with personal demographic and medical information.
Demonstrated ability to work independently with minimal direct supervision and as part of a multidisciplinary team.

About the Far West LHD

The Far West Local Health District is one of 15 LHDs under NSW Health, providing high-quality public health services to the communities in Far West NSW. FWLHD has a mandate to provide the highest quality care and services to its communities using the latest clinical evidence and technological enablers. Our vision is to create excellence in rural and remote healthcare.

Key to our success, of course, is our people. Our workforce is inclusive and diverse. We employ well over 800 clinicians and support staff across our 9 health facilities in Broken Hill, Balranald, Dareton, Ivanhoe, Menindee, Tibooburra, Wentworth, White Cliffs, and Wilcannia. In the Far West LHD, we are working together to make a real difference in the health outcomes of our communities. We encourage you to consider joining our friendly team for a meaningful and rewarding career in rural and remote healthcare.

The Welcome Experience

The Welcome Experience connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.

Learn more at www.nsw.gov.au/welcomeexperience

Need more information?

2) Find out more about applying for this position

For role-related queries or questions contact Susan Thomas at Susan.Thomas2@health.nsw.gov.au

Applications Close:

At Far West Local Health District we are proud to be an equal opportunity employer. Where we don’t just accept differences, but we honor and support it. Committed to providing a working environment that thrives and values diversity. We encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability. People from the LGBTQI+ community to apply.

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